The first step in resolving a complaint is to speak with the staff involved and/or the administrator of the school site.  If there are issues that cannot be resolved there or if the issue is very serious, a more formal process is available.  

 

A general complaint is a written statement alleging concerns with a Yolo County Office of Education employee, student, or any unresolved school process.  To file a general complaint, please send a summary of the issue to veronica.moreno@ycoe.org or via mail to:

 

Veronica Coronado

Associate Superintendent, Business Services
Yolo County Office of Education
1280 Santa Anita Court
Woodland CA 95776

 

A Yolo County Office of Education staff member will follow up with you to get more information and assist with resolving the issue.  

A Uniform Complaint is a written statement alleging discrimination, harassment, or a violation of a federal or state law or regulation.  A complaint must be filed by way of the Uniform Complaint Procedures (UCP) as written in the California Code of Regulations, Title 5, Sections 4600-4687. Information about how to file uniform complaints is available in Board Policy 1312.3.

A Williams Uniform Complaint refers to insufficient instructional materials, to an emergency or urgent facility condition that poses a threat to the health and safety of pupils, or to teacher misassignment or vacancy.  This type of complaint can be filed anonymously. 

To file a Uniform or Williams Uniform complaint, please complete an English or Spanish Uniform Complaint form and return it to the Yolo County Office of Education.  Free forms are available at the Yolo County Office of Education and on this website, but the form is not required to make a complaint. Complaints will be kept confidential as appropriate.

 

If you have spoken directly to the staff involved and the concern remains unresolved, please submit the appropriate complaint form.  If you are unsure which type of complaint you are filing, please file a general complaint. The Yolo County Office of Education attempts to resolve all general and uniform complaints as quickly as possible.  If there is a prolonged investigation, the process may take up to a maximum of 60 days. 

The Yolo County Office of Education prohibits retaliation against any participant in the complaint process. Each complaint will be investigated promptly and in a way that respects the privacy of all parties concerned and fulfills all legal requirements.